“If our dealers have a question, I normally have the answer!”RianaSales Administrator7 months
““Giving our customers a great experience is top of our list.””PaulCustomer Service Manager7 Years
Everything’s in one place for our customers
Paul’s team deal with everything from placing orders for our customers to organising their shower installation and sorting out any spare parts. He says: “We want to make life as easy as possible for people. That’s why they just have to speak to one person to get everything sorted."“I love being the last piece in the puzzle of creating something unique”ColinCharge Hand18 years
Creating bespoke pieces to fit your home
We know that bathrooms can be different shapes and sizes. That’s why so many of our products can be made just for you. Colin is in the team that creates our bespoke showers. He says: “Our fitters measure the area, our designers make it beautiful, then I cut, shape and finish the products to fit the bathroom perfectly.”“I’m very fussy. If it’s not perfect it’s not going in your bathroom!”KerrieSub-Assembly Supervisor10 years
Our attention to detail
At Matki, we pride ourselves on our attention to even the finest details. Kerrie supervises the team who put together the tiny parts and mechanisms that begin the journey for our products. They know all the parts back to front and nothing gets past them unless it’s perfect. For Kerrie, quality really is personal.“We’re like one big family and work really well together.”SteveOperations Manager37 years
It's all about teamwork
A great deal of care and hard work goes into making every Matki product, and no one knows that better than Steve. He runs our factory and makes sure everyone works well as a team to achieve the results and quality that Matki stands for. Steve says: “We care about what we do and the products we deliver - that’s probably one of the reasons I’ve stayed for 37 years.”“It’s the creative side that I love. That’s what our team is all about.”KirstySenior Designer17 years
A design-led approach
At Matki, we don’t follow fashions and trends. We’re continually searching for new ways to create cutting-edge designs, use new materials and deliver products that fit our customers’ needs and give their bathrooms that wow factor they’re looking for. That’s why our product designers, like Kirsty, create stylish products that stand the test of time.“Nothing gives me more satisfaction than parts that fit together perfectly.”NickySub-Assembly Operative20 Years
It's all about the perfect fit
Nicky’s part of the team that assembles our showers and she takes huge pride in what she does. She believes every shower has her name on it and wants to make sure it’s perfect. Nicky says: “Nothing gives me more satisfaction than parts that fit together perfectly, because I know they’ll work well for years”“I love the 'wow' moment when the customer sees the final installation”KimInstallations Director9 years
Our installation team
We offer an end to end measure and installation service that is second to none. And all showers installed by us come with a 15 year extended warranty. “It makes so much sense to let the professionals install your shower for you,” says Kim.“We make sure our special parts are millimetre-perfect.”PaulWorkshop Supervisor37 years
True craft
In a world of computers and robotic production lines, we still believe in talented craftsmen like Paul to make sure every detail is spot on. So, although we like to move with the times, we know sometimes it takes old-fashioned craftsmanship to make sure your shower is perfect.“My team and I take a lot of a pride in what we do.”AndyMaterials and Quality Manager26 years